Last updated: 12 October 2026

1. Who we are

This Privacy Policy explains how ACME Consultants for Migration and Education (“ACME”, “we”, “us”) collects, uses, stores and discloses personal information. We trade under this name, and our legal entity is CHOHAN & SHAH PTY LTD (ABN 89 645 398 974).

It applies to our website www.acmemigration.com, our enquiry forms, and our communications with you by email, phone, SMS and WhatsApp.

Head office: Suite 1, 106 Foster Street, Dandenong VIC 3175, Australia
Email: info@acmemigration.com and contact@acmemigration.com
Reception: +61 479 171 282

2. Our commitment

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our migration advice is also subject to the Migration Agents Code of Conduct, which includes duties of confidentiality and record keeping.

3. What information we collect

• Enquiries: your name, email address and phone number when you contact us or complete an enquiry form.
• Client matters: when you become a client, we collect the information needed to give advice and lodge applications. This can include passport and identity documents, visa history, qualifications, employment history, family details, character and police checks, health information, and your country of origin or nationality.
• Communications: emails, WhatsApp and other messages, call notes and documents you send us, including the phone number you use for WhatsApp.
• Payments: payment details are used only to process payments through our payment gateway provider. We do not store your full card details.
• Information about other people: for example family members, sponsors or employers. Please make sure you have their permission before giving us their details.
• Website use: your IP address, browser type and language, referring page, pages visited, errors and time zone, collected through log files, cookies and similar technologies.
• Testimonials: we publish testimonials only with your permission.

We collect sensitive information (such as health, nationality or criminal history information) only with your consent, or where the law allows, and only when it is needed for your matter.

4. How we use your information

• To answer your enquiries and provide migration, education and related services.
• To prepare and lodge applications with government departments, assessing authorities and education providers on your behalf.
• To contact you about your matter, including service notices, reminders and requests for documents.
• To process payments and keep financial and client records.
• To meet our legal and professional obligations, including under the Migration Agents Code of Conduct.
• To protect our systems, prevent fraud and investigate suspected illegal activity or breaches of our terms.
• To improve our website and services.
• To send you news, events or offers, only if you have agreed to receive them. You can opt out at any time (see section 11).

We do not sell your personal information. We do not use the contents of your documents or messages to show you targeted advertising.

5. WhatsApp and Meta

We use the WhatsApp Business Platform, provided by Meta Platforms, to communicate with clients and enquirers.

• What we collect: your WhatsApp phone number, your profile name as shown to us, the messages, images and documents you send us, and delivery and read status of messages we send.
• Why: to reply to you, send service notices about your matter (for example confirming our official contact details, appointment reminders and requests for documents), and keep a record of our advice.
• Our staff and systems: messages may be viewed by our staff on the WhatsApp Business app and stored in our own secure systems.
• Security tip: we will contact you only from our official WhatsApp numbers, which show the ACME logo, and from email addresses ending in @acmemigration.com. If you are unsure whether a message is from us, contact us using the details on our Contact page before replying.

6. Cookies and analytics

We use temporary and permanent cookies, and similar technologies such as tags and scripts, to make our website work, remember your preferences and understand how visitors use it. We use analytics and tag management tools (for example Google Tag Manager) provided by third parties, who may receive reports about website use.

If you see our advertising on other websites, our advertising partners may use cookies to show you ads based on your browsing. You can opt out through your browser settings or your advertising preferences. You will still see generic ads.

You can turn cookies off in your browser, but some parts of the website may not work properly.

7. Who we share information with

We share personal information only when needed for the purposes above, and only with:

• Government departments and agencies, assessing authorities and education providers handling your application.
• Our service providers, such as IT, hosting, email, messaging (including Meta/WhatsApp), analytics and payment providers.
• Our professional advisers, insurers and affiliated offices and staff who need it to work on your matter.
• Law enforcement or regulators when the law requires it, or when needed to protect safety.
• A buyer or successor if our business changes ownership. We will tell you if this affects your information.

We require our service providers to protect your information and use it only for the services they provide to us. We will ask for your consent before sharing your information for any other purpose.

8. Sending information overseas

Some of the people and systems that handle your information are outside Australia. For example, Meta (WhatsApp), Google and other technology providers operate in the United States and other countries, our team and affiliated offices include staff in India, and education providers or authorities in the country where you are applying are located overseas. Where we send your information overseas, we take reasonable steps to make sure it is protected, as required by the Privacy Act.

9. Security and how long we keep information

We use physical, technical and organisational measures to protect personal information from misuse, loss, and unauthorised access, change or disclosure. Access is limited to staff who need it and who are bound by confidentiality.

The Migration Agents Code of Conduct, the Privacy Act and related laws require us to keep client files, advice records and financial records for at least 7 years after your matter ends. After that period we securely destroy or de-identify them. Backup copies may remain for a short time after deletion.

If there is a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

10. Children

We do not knowingly collect personal information from children under 13 without a parent or guardian. If a client is under 18, we deal with their parent or guardian as needed for the matter.

11. Your choices and rights

• Access and correction: you can ask what personal information we hold about you and ask us to correct it. Changes can take up to 3-5 business days.
• Deletion: see our Data Deletion Policy for how to request deletion, and how the 7-year record keeping rules apply to client files.
• Marketing: use the unsubscribe link in any email, reply STOP to a WhatsApp message, or contact us. You will still receive essential messages about your matter.
• Complaints: if you have a privacy concern, email info@acmemigration.com. We will respond within 30 days after confirming your identity. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Links to other websites

Our website contains links to other websites and social media platforms. We are not responsible for their privacy practices, so please read their policies before sharing personal information with them.

13. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new “last updated” date. If we make significant changes that affect your rights, we will give you at least 30 days’ notice by email.

14. Contact us

ACME Consultants for Migration and Education (CHOHAN & SHAH PTY LTD, ABN 89 645 398 974)
Suite 1, 106 Foster Street, Dandenong VIC 3175, Australia
Email: info@acmemigration.com | contact@acmemigration.com
Reception: +61 479 171 282